WinBD Casino's Privacy Policy —
Your Data Is Safe With Us

1 What Data We Collect

When you open an account with winbd casino and use our services, certain personal information is collected. This data is gathered solely for the purpose of providing a secure and high-quality experience.

Information Collected at Registration

• Identity Information: Full name, date of birth, gender.
• Contact Information: Mobile number, email address.
• Address: Current residential address.
• Identity Documents: NID or passport number (for KYC verification).

Information Collected Automatically During Use

• IP address and device type.
• Browser information and operating system.
• Time spent on the site and pages visited.
• Betting and transaction history.
• Cookies and local storage data.

2 How Your Information Is Used

Winbd casino uses your information only for the purposes listed below. Your consent will be obtained before any use beyond these stated purposes.

Primary Use

• Creating and managing your account.
• Identity verification and KYC process completion.
• Processing deposits, withdrawals, and financial transactions.
• Providing customer support and resolving issues.
• Prevention of fraud and illegal activities.

Secondary Use (Subject to Your Consent)

• Sending personalised promotions and bonus offers.
• Analytics to improve the platform experience.
• Updates on new games and features.

Winbd casino never sells your information to advertisers, data brokers, or marketing agencies. This is a core principle of ours and will never change.

3 Data Storage & Technical Security

Winbd casino follows the highest industry standards to protect your information. Multiple layers of security are in place at every level.

Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: Multi-layered firewalls to prevent unauthorised access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Audits: Periodic audits conducted by third-party security experts.
• Data Backup: Encrypted backups on secure servers.

Retention Period

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations and financial regulatory requirements. All data is permanently deleted thereafter.

4 Data Sharing Policy

Winbd casino does not share your personal information with third parties — with a few limited and necessary exceptions.

When Your Information May Be Shared

• Payment Processor: Only the information necessary to complete transactions is shared with payment gateways such as Mobile Pay, Nagad, and Rocket.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: We cooperate with relevant authorities in the investigation of active fraud or criminal activity.
• Technology Partners: Software providers operating the site may access limited data under contractually binding confidentiality terms.

5 Cookie Policy

The winbd casino website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type

• Essential Cookies: Required to maintain login sessions and ensure site security. Disabling these cookies may cause the site to function incorrectly.
• Analytics Cookies: To understand how you use the site — so we can improve your experience. These are optional.
• Preference Cookies: To remember your language, theme, and other personalized settings.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

6 Your Rights

Under winbd casino's Privacy Policy, you hold several important rights. Contact support to exercise any of these rights.

7 Protection of Minors

Winbd casino strictly prohibits use by anyone under the age of 18. We do not knowingly collect or store any personal information from minors.

Date of birth is verified at the time of registration. If a user is found to be under 18, their account will be immediately suspended and all associated data will be deleted.

If you suspect a minor is using winbd casino, please contact us immediately.

8 Privacy Policy Updates

Winbd casino may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.

For significant changes, you will be notified via SMS or email to your registered mobile number — at least 14 days in advance. Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.

9 Contact Us

For any privacy-related questions, complaints, or requests, please contact winbd casino:

• Email: support@winbdcasino.bet
• Live Chat: Available directly on the website 24/7
• Enter Subject: "Privacy Request"

We typically respond within 2–5 business days. For urgent matters, live chat support is available for immediate assistance.